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Now, we learn that a system must have an aim. Without an aim, there is no system.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Must
Aim
System
Learn
Without
More quotes by W. Edwards Deming
Management does not know what a system is.
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We should be guided by theory, not by numbers.
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You can not hear what you do not understand.
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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
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There must be consistency in direction.
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There is no knowledge without theory.
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People are entitled to joy in work.
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If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
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The process is not just the sum of its parts.
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It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough action is required.
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When a worker has reached a stable state, further training will not help him.
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If you destroy the people of a company, you do not have much left.
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The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
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Put a good person in a bad system and the bad system wins, no contest.
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The greatest losses are unknown and unknowable.
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A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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You should not ask questions without knowledge.
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People work in the system. Management creates the system
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We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
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