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Now, we learn that a system must have an aim. Without an aim, there is no system.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Aim
System
Learn
Without
Must
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There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
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Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
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Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
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The problem is that most courses teach what is wrong.
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Any two people have different ideas of what is important.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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We are being ruined by the best efforts of people who are doing the wrong thing.
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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
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The transformation will come from leadership.
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A system can not understand itself.
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Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
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The individual has been crushed by our style of management today.
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Improve quality, you automatically improve productivity.
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Hold everybody accountable? Ridiculous!
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Each system is perfectly designed to give you exactly what you are getting today.
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...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.
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Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.
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Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
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There is no knowledge without theory.
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All models are wrong some models are useful.
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