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Now, we learn that a system must have an aim. Without an aim, there is no system.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Aim
System
Learn
Without
Must
More quotes by W. Edwards Deming
If you do not know how to ask the right question, you discover nothing.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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Understanding variation is the key to success in quality and business.
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A leader is a coach, not a judge.
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Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
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Quality is everyone's responsibility.
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If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
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We should work on our process, not the outcome of our processes.
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One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
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To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
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Defects are not free. Somebody makes them, and gets paid for making them.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
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Adopt a new philosophy of cooperation (win-win) in which everybody wins.
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Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
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Any manager can do well in an expanding market.
W. Edwards Deming
A rational prediction has an explanation based on theory.
W. Edwards Deming
When a worker has reached a stable state, further training will not help him.
W. Edwards Deming
Eliminate numerical quotas, including Management by Objectives.
W. Edwards Deming
