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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Simple
Measure
Jobs
Management
Cannot
Questions
Wells
Confidence
Well
Answer
Seemingly
Really
Percent
Eighty
Answers
Counts
American
Managers
More quotes by W. Edwards Deming
Meeting specifications is not enough.
W. Edwards Deming
You have to manage a system. The system doesn't manage itself.
W. Edwards Deming
It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
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Quality begins with the intent, which is fixed by management.
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Anyone that enjoys his work is a pleasure to work with.
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Mere allocation of huge sums of money for quality will not bring quality.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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We know what we told him, but we don't know what he heard.
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To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
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You can not plan to make a discovery. You do not plan innovation.
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Adopt a new philosophy of cooperation (win-win) in which everybody wins.
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A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.
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Change the rule and you will get a new number.
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The most important things cannot be measured.
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It does not happen all at once. There is no instant pudding.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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Knowledge is the key.
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Each system is perfectly designed to give you exactly what you are getting today.
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Quality is everyone's responsibility.
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People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
W. Edwards Deming