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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Cannot
Questions
Wells
Confidence
Well
Answer
Seemingly
Really
Percent
Eighty
Answers
Counts
American
Managers
Simple
Measure
Jobs
Management
More quotes by W. Edwards Deming
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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The customer invents nothing. New products and new services come from the producer.
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Everyone is a customer for somebody, or a supplier to somebody.
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You can not achieve an aim unless you have a method.
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There is no substitute for knowledge.
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The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
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Retroactive management emphasizes the bottom line.
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We must satisfy our customers.
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Knowledge needs to be a verb.
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To copy is to invite disaster.
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Nobody should try to use data unless he has collected data.
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Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
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Change the rule and you will get a new number.
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It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough action is required.
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The questions are more important than the answers.
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Any two people have different ideas of what is important.
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...the most important things we need to manage can't be measured.
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Without questions, there is no learning.
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Divide responsibility and nobody is responsible.
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New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
W. Edwards Deming