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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
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Confidence
Well
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Questions
More quotes by W. Edwards Deming
Judging people does not help them.
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Adopt a new philosophy of cooperation (win-win) in which everybody wins.
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If someone can make a contribution to the company he feels important.
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The customer invents nothing. New products and new services come from the producer.
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Profit in business comes from repeat customers
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
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Just because you can measure everything doesn't mean that you should.
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What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.
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One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
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You must have a supplier relationship of constant improvement.
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The aim should be to work on the method of management.
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A rule should suit the purpose.
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Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
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Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.
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The individual has been crushed by our style of management today.
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Eliminate numerical quotas, including Management by Objectives.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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Knowledge needs to be a verb.
W. Edwards Deming
Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
W. Edwards Deming
You can not achieve an aim unless you have a method.
W. Edwards Deming
