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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Cannot
Questions
Wells
Confidence
Well
Answer
Seemingly
Really
Percent
Eighty
Answers
Counts
American
Managers
Simple
Measure
Jobs
Management
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To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
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A rule should suit the purpose.
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You have to manage a system. The system doesn't manage itself.
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Mere allocation of huge sums of money for quality will not bring quality.
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The most important measures are both unknown and unknowable.
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You can not hear what you do not understand.
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Knowledge needs to be a verb.
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Quality is pride of workmanship.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
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It would be a mistake to export western management to a friendly country.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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Absence of defects does not necessarily build business... Something more is required.
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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
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Information is not knowledge. Let's not confuse the two.
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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
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