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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Jobs
Management
Cannot
Questions
Wells
Confidence
Well
Answer
Seemingly
Really
Percent
Eighty
Answers
Counts
American
Managers
Simple
Measure
More quotes by W. Edwards Deming
It's not enough to do your best you must know what to do & then do your best.
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The questions are more important than the answers.
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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
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You must not run your Organization as a functional hierarchy. You must understand it as a System.
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Shrink, shrink variation, to reduce the loss.
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Quality starts in the boardroom.
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Quality begins with the intent, which is fixed by management.
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You should not ask questions without knowledge.
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Management's job is to know which systems are stable and which are not.
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Innovation comes from the producer - not from the customer.
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A rational prediction has an explanation based on theory.
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Innovation comes from people who take joy in their work.
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Profit in business comes from repeat customers
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All models are wrong some models are useful.
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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
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People care more for themselves when they contribute to the system.
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A system must be managed. It will not manage itself.
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Information is not knowledge. Let's not confuse the two.
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The most basic problem is that performance appraisals often don't accurately assess performance.
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When a worker has reached a stable state, further training will not help him.
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