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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Jobs
Management
Cannot
Questions
Wells
Confidence
Well
Answer
Seemingly
Really
Percent
Eighty
Answers
Counts
American
Managers
Simple
Measure
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People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
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The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
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Competition should not be for a share of the market-but to expand the market.
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A committee appointed by the President of a company will report what the President wishes to hear. Would they dare report otherwise?.
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Anyone that enjoys his work is a pleasure to work with.
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You can only elevate individual performance by elevating that of the entire system.
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The customer is the most important part of the production line.
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You must not run your Organization as a functional hierarchy. You must understand it as a System.
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Management does not know what a system is.
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...the most important things we need to manage can't be measured.
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When people try to do what they can not do, they wish to give up.
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Improve quality, you automatically improve productivity.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
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The greatest losses are unknown and unknowable.
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Without theory we can only copy.
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There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
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Shrink, shrink variation, to reduce the loss.
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Eliminate numerical quotas, including Management by Objectives.
W. Edwards Deming
