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Quality starts in the boardroom.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Starts
Management
Quality
Boardroom
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Defects are not free. Somebody makes them, and gets paid for making them.
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Judging people does not help them.
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Without theory there is nothing to modify or learn.
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Without theory, there are no questions.
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The questions are more important than the answers.
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A system must be managed. It will not manage itself.
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The individual has been crushed by our style of management today.
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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
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People need to know what their jobs are.
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No requirement of industry is so much neglected as operational definitions.
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The customer is the most important part of the production line.
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If someone can make a contribution to the company he feels important.
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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
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A leader is a coach, not a judge.
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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
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Understanding variation is the key to success in quality and business.
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...the most important things we need to manage can't be measured.
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We must satisfy our customers.
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A man who knows not his limitations is of no use to anyone.
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When a worker has reached a stable state, further training will not help him.
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