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If you do not know how to ask the right question, you discover nothing.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Improvement
Discover
Management
Question
Quality
Asks
Nothing
Right
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Lack of knowledge - that is the problem.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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Stamping out fires is a lot of fun, but it is only putting things back the way they were.
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Put a good person in a bad system and the bad system wins, no contest.
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Learning is not compulsory it's voluntary... But to survive, we must learn.
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Quality begins with the intent, which is fixed by management.
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
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The worker is not the problem. The problem is at the top! Management!
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No requirement of industry is so much neglected as operational definitions.
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Each system is perfectly designed to give you exactly what you are getting today.
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The customer is the most important part of the production line.
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You can not hear what you do not understand.
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Uncontrolled variation is the enemy of quality.
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The questions are more important than the answers.
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Meeting specifications is not enough.
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The job can't be finished only improved to please the customer.
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A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
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Profit in business comes from repeat customers
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The greatest losses are unknown and unknowable.
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Any two people have different ideas of what is important.
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