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He that would run his company on visible figures alone will in time have neither company nor figures.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Time
Visible
Neither
Figures
Leadership
Alone
Company
Running
Would
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A leader's job is to help his people.
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Hold everybody accountable? Ridiculous!
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Plants don't close from poor workmanship, but from poor management.
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To optimize the whole, we must sub-optimize the parts
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A goal without a method is nonsense.
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Confusing common causes with special causes will only make things worse.
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Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.
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Adopt a new philosophy of cooperation (win-win) in which everybody wins.
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Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
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Quality starts in the boardroom.
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If someone can make a contribution to the company he feels important.
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You should not ask questions without knowledge.
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Without theory, there are no questions.
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The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
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Competition should not be for a share of the market-but to expand the market.
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Knowledge is the key.
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Stamping out fires is a lot of fun, but it is only putting things back the way they were.
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You can expect what you inspect.
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Information is not knowledge. Let's not confuse the two.
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