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The most basic problem is that performance appraisals often don't accurately assess performance.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Basic
Performances
Management
Risk
Appraisals
Often
Appraisal
Problem
Assess
Accurately
Performance
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Any two people have different ideas of what is important.
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The worker is not the problem. The problem is at the top! Management!
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A leader must have knowledge. A leader must be able to teach.
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There must be consistency in direction.
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
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Shrink, shrink variation, to reduce the loss.
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The questions are more important than the answers.
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It's management's job to know.
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Management by results is confusing special causes with common causes.
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We must satisfy our customers.
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Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
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Information is not knowledge. Let's not confuse the two.
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You can expect what you inspect.
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People care more for themselves when they contribute to the system.
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Each system is perfectly designed to give you exactly what you are getting today.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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We want best efforts guided by theory.
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Adopt a new philosophy of cooperation (win-win) in which everybody wins.
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Confusing common causes with special causes will only make things worse.
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When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, Figuring out how to think about the problem.
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