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The most basic problem is that performance appraisals often don't accurately assess performance.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Accurately
Performance
Basic
Performances
Management
Risk
Appraisals
Often
Appraisal
Problem
Assess
More quotes by W. Edwards Deming
...the most important things we need to manage can't be measured.
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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
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Innovation comes from the producer - not from the customer.
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When a worker has reached a stable state, further training will not help him.
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People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
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Experience by itself teaches nothing.
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The questions are more important than the answers.
W. Edwards Deming
The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.
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A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
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People work in the system. Management creates the system
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You can expect what you inspect.
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Management is prediction.
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Survival is optional. No one has to change.
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The most valuable currency of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
W. Edwards Deming
People need to know how their job contributes.
W. Edwards Deming
When people try to do what they can not do, they wish to give up.
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A system can not understand itself.
W. Edwards Deming
Lack of knowledge - that is the problem.
W. Edwards Deming
