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The most basic problem is that performance appraisals often don't accurately assess performance.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Performances
Management
Risk
Appraisals
Often
Appraisal
Problem
Assess
Accurately
Performance
Basic
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Any manager can do well in an expanding market.
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Monetary rewards are not a substitute for intrinsic motivation.
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He that would run his company on visible figures alone will in time have neither company nor figures.
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Competition should not be for a share of the market-but to expand the market.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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The most important things cannot be measured.
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A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
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People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
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You must not run your Organization as a functional hierarchy. You must understand it as a System.
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No requirement of industry is so much neglected as operational definitions.
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We know what we told him, but we don't know what he heard.
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People work in the system. Management creates the system
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Knowledge is the key.
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Without theory, there are no questions.
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All models are wrong some models are useful.
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Lack of knowledge - that is the problem.
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Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
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There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
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Uncontrolled variation is the enemy of quality.
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Improve quality, you automatically improve productivity.
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