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The most basic problem is that performance appraisals often don't accurately assess performance.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Problem
Assess
Accurately
Performance
Basic
Performances
Management
Risk
Appraisals
Often
Appraisal
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When a system is stable, telling the worker about mistakes is only tampering.
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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
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3% of the problems have figures, 97% of the problems do not.
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The worker is not the problem. The problem is at the top! Management!
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The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
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Each system is perfectly designed to give you exactly what you are getting today.
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Change the rule and you will get a new number.
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Learning is not compulsory it's voluntary... But to survive, we must learn.
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There must be consistency in direction.
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People need to know what their jobs are.
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If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
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Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay
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Divide responsibility and nobody is responsible.
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Let us ask our suppliers to come and help us to solve our problems.
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Defects are not free. Somebody makes them, and gets paid for making them.
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A bad system will beat a good person every time.
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The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
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A leader is a coach, not a judge.
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Learning is not compulsory it's voluntary. Improvement is not compulsory it's voluntary. But to survive, we must learn.
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Everyone is a customer for somebody, or a supplier to somebody.
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