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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Getting
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Suspect
Giving
Liked
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Performances
Suspects
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Performance
Appraisal
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Employees
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Lack of knowledge - that is the problem.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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Hold everybody accountable? Ridiculous!
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A leader is a coach, not a judge.
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Innovation comes from people who take joy in their work.
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The customer invents nothing. New products and new services come from the producer.
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Uncontrolled variation is the enemy of quality.
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When a worker has reached a stable state, further training will not help him.
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Experience by itself teaches nothing.
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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
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Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.
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There is no substitute for knowledge.
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The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
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Mere allocation of huge sums of money for quality will not bring quality.
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Competition should not be for a share of the market-but to expand the market.
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Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
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Profit in business comes from repeat customers
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People need to know what their jobs are.
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