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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
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More quotes by W. Edwards Deming
We have to bring back the individual. Management has smothered the individual.
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The emphasis should be on why we do a job.
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Management is prediction.
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Retroactive management emphasizes the bottom line.
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When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, Figuring out how to think about the problem.
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We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
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Innovation comes from the producer - not from the customer.
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The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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The customer invents nothing. New products and new services come from the producer.
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We want best efforts guided by theory.
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We are here to make another world.
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People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
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A bad system will beat a good person every time.
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The aim should be to work on the method of management.
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Management by results is confusing special causes with common causes.
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It's management's job to know.
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A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.
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You can not define being exactly on time.
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A rational prediction has an explanation based on theory.
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Does experience help? NO! Not if we are doing the wrong things.
W. Edwards Deming
