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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
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More quotes by W. Edwards Deming
I am not reporting things about people. I am reporting things about practices.
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We are here for an education.
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Monetary rewards are not a substitute for intrinsic motivation.
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Nobody should try to use data unless he has collected data.
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The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas.
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
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Innovation comes from people who take joy in their work.
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We must understand variation.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
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You can not achieve an aim unless you have a method.
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We are being ruined by the best efforts of people who are doing the wrong thing.
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A rule should suit the purpose.
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I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
W. Edwards Deming
Put a good person in a bad system and the bad system wins, no contest.
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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
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Shrink, shrink variation, to reduce the loss.
W. Edwards Deming
Quality comes not from inspection, but from improvement of the production process.
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A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
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Without questions, there is no learning.
W. Edwards Deming