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No one can measure the loss of business that may arise from a defective item that goes out to a customer.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Risk
Defective
Goes
Items
Business
Customer
May
Arise
Customers
Measure
Management
Loss
Item
More quotes by W. Edwards Deming
To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
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Quality is pride of workmanship.
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We are here to learn, to make a difference and to have fun.
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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
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The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
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When people try to do what they can not do, they wish to give up.
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Management's job is to optimize the whole system.
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People are entitled to joy in work.
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The customer is the most important part of the production line.
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Without theory, there are no questions.
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Just because you can measure everything doesn't mean that you should.
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Lack of knowledge - that is the problem.
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Profit in business comes from repeat customers
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Retroactive management emphasizes the bottom line.
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Everyone is a customer for somebody, or a supplier to somebody.
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Quality begins with the intent, which is fixed by management.
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I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
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Adopt a new philosophy of cooperation (win-win) in which everybody wins.
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Without questions, there is no learning.
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Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
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