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No one can measure the loss of business that may arise from a defective item that goes out to a customer.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Measure
Management
Loss
Item
Risk
Defective
Goes
Items
Business
Customer
May
Arise
Customers
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To manage one must lead. To lead, one must understand the work that he and his people are responsible for
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To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
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Retroactive management emphasizes the bottom line.
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The worker is not the problem. The problem is at the top! Management!
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Absence of defects does not necessarily build business... Something more is required.
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You cannot inspect quality into the product it is already there.
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You must have a supplier relationship of constant improvement.
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The aim should be to work on the method of management.
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Plants don't close from poor workmanship, but from poor management.
W. Edwards Deming
You do not find knowledge in a dictionary, only information.
W. Edwards Deming
The individual has been crushed by our style of management today.
W. Edwards Deming
You can expect what you inspect.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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A committee appointed by the President of a company will report what the President wishes to hear. Would they dare report otherwise?.
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Innovation comes from people who take joy in their work.
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The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
W. Edwards Deming
Stamping out fires is a lot of fun, but it is only putting things back the way they were.
W. Edwards Deming
Without theory we can only copy.
W. Edwards Deming
Management of outcomes may not be any more than a skill. It does not require knowledge.
W. Edwards Deming
