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No one can measure the loss of business that may arise from a defective item that goes out to a customer.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Goes
Items
Business
Customer
May
Arise
Customers
Measure
Management
Loss
Item
Risk
Defective
More quotes by W. Edwards Deming
Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
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When a worker has reached a stable state, further training will not help him.
W. Edwards Deming
Without theory there is nothing to modify or learn.
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Innovation comes from the producer - not from the customer.
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The problem is that most courses teach what is wrong.
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I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
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New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
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Lack of knowledge - that is the problem.
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Experience by itself teaches nothing.
W. Edwards Deming
You should not ask questions without knowledge.
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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
W. Edwards Deming
Profit in business comes from repeat customers
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Quality begins with the intent, which is fixed by management.
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You can expect what you inspect.
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We must satisfy our customers.
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The worker is not the problem. The problem is at the top! Management!
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One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
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To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
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If you do not know how to ask the right question, you discover nothing.
W. Edwards Deming
People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
W. Edwards Deming