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No one can measure the loss of business that may arise from a defective item that goes out to a customer.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Measure
Management
Loss
Item
Risk
Defective
Goes
Items
Business
Customer
May
Arise
Customers
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Management's job is to optimize the whole system.
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When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, Figuring out how to think about the problem.
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A system can not understand itself.
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The customer invents nothing. New products and new services come from the producer.
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Experience by itself teaches nothing.
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
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Management's job is to know which systems are stable and which are not.
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Management by results - like driving a car by looking in rear view mirror.
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There is very little evidence that we give a hoot about profit.
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The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
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When we cooperate, everybody wins.
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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
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The problem is that most courses teach what is wrong.
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You can only elevate individual performance by elevating that of the entire system.
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It only takes a little innovation.
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Without theory we can only copy.
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Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
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Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay
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Learning is not compulsory it's voluntary... But to survive, we must learn.
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Profit in business comes from repeat customers
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