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No one can measure the loss of business that may arise from a defective item that goes out to a customer.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Risk
Defective
Goes
Items
Business
Customer
May
Arise
Customers
Measure
Management
Loss
Item
More quotes by W. Edwards Deming
The worker is not the problem. The problem is at the top! Management!
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Confusing common causes with special causes will only make things worse.
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We are here for an education.
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
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Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
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Knowledge is the key.
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New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
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No requirement of industry is so much neglected as operational definitions.
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He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
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It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
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The process is not just the sum of its parts.
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Lack of knowledge - that is the problem.
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The customer invents nothing. New products and new services come from the producer.
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One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
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When people try to do what they can not do, they wish to give up.
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You do not find knowledge in a dictionary, only information.
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It would be a mistake to export western management to a friendly country.
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Nobody should try to use data unless he has collected data.
W. Edwards Deming
3% of the problems have figures, 97% of the problems do not.
W. Edwards Deming
The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
W. Edwards Deming
