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To copy is to invite disaster.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Disaster
Management
Risk
Invite
Copy
Invites
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It is not necessary to change. Survival is not mandatory.
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Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
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The most important measures are both unknown and unknowable.
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Mere allocation of huge sums of money for quality will not bring quality.
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If you can't describe what you are doing as a process, you don't know what you're doing.
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One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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We are here to make another world.
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Nobody goes to work to do a bad job.
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People work in the system. Management creates the system
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Transformation is not automatic. It must be learned it must be led.
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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
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I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
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It would be a mistake to export western management to a friendly country.
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It's management's job to know.
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Each system is perfectly designed to give you exactly what you are getting today.
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To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
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