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The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Risk
Employees
Environment
Employee
Everybody
Aim
Term
Gain
Community
Customers
Long
Management
Stockholders
Gains
Suppliers
Organization
Proposed
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People need to know how their job contributes.
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Zero defects is a super highway going down the tube.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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The process is not just the sum of its parts.
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Defects are not free. Somebody makes them, and gets paid for making them.
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You can only elevate individual performance by elevating that of the entire system.
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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
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It only takes a little innovation.
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Absence of defects does not necessarily build business... Something more is required.
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Improve quality, you automatically improve productivity.
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Plants don't close from poor workmanship, but from poor management.
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We know what we told him, but we don't know what he heard.
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Hard work and best efforts will not by themselves dig us out of the pit.
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Quality comes not from inspection, but from improvement of the production process.
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
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You cannot inspect quality into the product it is already there.
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It is not necessary to change. Survival is not mandatory.
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Quality starts in the boardroom.
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Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
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It's not enough to do your best you must know what to do & then do your best.
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