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The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Long
Management
Stockholders
Gains
Suppliers
Organization
Proposed
Risk
Employees
Environment
Employee
Everybody
Aim
Term
Gain
Community
Customers
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Knowledge needs to be a verb.
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Many people in management are being paid to produce waste.
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A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
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One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
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Monetary rewards are not a substitute for intrinsic motivation.
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...the most important things we need to manage can't be measured.
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Without theory, there are no questions.
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You should not ask questions without knowledge.
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A leader's job is to help his people.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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Shrink, shrink variation, to reduce the loss.
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People work in the system. Management creates the system
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Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
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If you do not know how to ask the right question, you discover nothing.
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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
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You have to manage a system. The system doesn't manage itself.
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Quality is pride of workmanship.
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Quality starts in the boardroom.
W. Edwards Deming
The most important figures for management of any organization are unknown and unknowable.
W. Edwards Deming
