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The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Environment
Employee
Everybody
Aim
Term
Gain
Community
Customers
Long
Management
Stockholders
Gains
Suppliers
Organization
Proposed
Risk
Employees
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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
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The job can't be finished only improved to please the customer.
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The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
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To manage one must lead. To lead, one must understand the work that he and his people are responsible for
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Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
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Any manager can do well in an expanding market.
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Anyone that enjoys his work is a pleasure to work with.
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The most basic problem is that performance appraisals often don't accurately assess performance.
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A leader's job is to help his people.
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Zero defects is a super highway going down the tube.
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It's not enough to do your best you must know what to do & then do your best.
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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
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The most important measures are both unknown and unknowable.
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Each system is perfectly designed to give you exactly what you are getting today.
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Learning is not compulsory it's voluntary... But to survive, we must learn.
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You can not plan to make a discovery. You do not plan innovation.
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The most important things cannot be measured.
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I am not reporting things about people. I am reporting things about practices.
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The transformation will come from leadership.
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