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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Better
Workers
Made
Allow
Room
Worker
Rooms
Deliver
Risk
Board
System
Boards
Quality
Lower
Cannot
Management
More quotes by W. Edwards Deming
Let us ask our suppliers to come and help us to solve our problems.
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It's management's job to know.
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The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.
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One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
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You can expect what you inspect.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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The most valuable currency of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
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Mere allocation of huge sums of money for quality will not bring quality.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
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Eliminate numerical quotas, including Management by Objectives.
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People care more for themselves when they contribute to the system.
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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
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Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
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The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
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People work in the system. Management creates the system
W. Edwards Deming
I am not reporting things about people. I am reporting things about practices.
W. Edwards Deming
You cannot inspect quality into the product it is already there.
W. Edwards Deming
Without theory there is nothing to modify or learn.
W. Edwards Deming