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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Made
Allow
Room
Worker
Rooms
Deliver
Risk
Board
System
Boards
Quality
Lower
Cannot
Management
Better
Workers
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Management's job is to optimize the whole system.
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It only takes a little innovation.
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Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
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We must understand variation.
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In God we trust all others bring data.
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We know what we told him, but we don't know what he heard.
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We are here to make another world.
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
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Everyone is a customer for somebody, or a supplier to somebody.
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No one can measure the loss of business that may arise from a defective item that goes out to a customer.
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Innovation comes from the producer - not from the customer.
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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
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