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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Cannot
Management
Better
Workers
Made
Allow
Room
Worker
Rooms
Deliver
Risk
Board
System
Boards
Quality
Lower
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You can not define being exactly on time.
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There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
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Anyone that enjoys his work is a pleasure to work with.
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Competition should not be for a share of the market-but to expand the market.
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Confusing common causes with special causes will only make things worse.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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Absence of defects does not necessarily build business... Something more is required.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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A leader knows who is outside of the system and needs special help.
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The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
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People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
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It would be a mistake to export western management to a friendly country.
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Change the rule and you will get a new number.
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One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
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Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
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A goal without a method is nonsense.
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Without theory there is nothing to modify or learn.
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One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
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You can not hear what you do not understand.
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