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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Better
Workers
Made
Allow
Room
Worker
Rooms
Deliver
Risk
Board
System
Boards
Quality
Lower
Cannot
Management
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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
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All anyone asks for is a chance to work with pride.
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Retroactive management emphasizes the bottom line.
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There is no substitute for knowledge.
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A man who knows not his limitations is of no use to anyone.
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People are entitled to joy in work.
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He that would run his company on visible figures alone will in time have neither company nor figures.
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Transformation is not automatic. It must be learned it must be led.
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Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
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People care more for themselves when they contribute to the system.
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The worker is not the problem. The problem is at the top! Management!
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Plants don't close from poor workmanship, but from poor management.
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What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.
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Learning is not compulsory it's voluntary... But to survive, we must learn.
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You can only elevate individual performance by elevating that of the entire system.
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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
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People learn in different ways: reading, listening, pictures, watching.
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When people try to do what they can not do, they wish to give up.
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