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Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Needs
Building
Dependence
Achieve
Basis
Risk
Cease
Quality
Bases
Place
Product
Firsts
Management
Need
Mass
Inspection
First
Products
Eliminate
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The most important measures are both unknown and unknowable.
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You do not find knowledge in a dictionary, only information.
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3% of the problems have figures, 97% of the problems do not.
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Nothing happens without personal transformation.
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Management by results - like driving a car by looking in rear view mirror.
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We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
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Don't expect smart people to listen to you without proof.
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Let us ask our suppliers to come and help us to solve our problems.
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We are here to learn, to make a difference and to have fun.
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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
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If someone can make a contribution to the company he feels important.
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Survival is optional. No one has to change.
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Without theory we can only copy.
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He that would run his company on visible figures alone will in time have neither company nor figures.
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It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
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There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
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Managing by results only makes things worse.
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Hold everybody accountable? Ridiculous!
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Whenever there is fear, you will get wrong figures.
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No requirement of industry is so much neglected as operational definitions.
W. Edwards Deming