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Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Risk
Cease
Quality
Bases
Place
Product
Firsts
Management
Need
Mass
Inspection
First
Products
Eliminate
Needs
Building
Dependence
Achieve
Basis
More quotes by W. Edwards Deming
Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
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The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
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If you do not know how to ask the right question, you discover nothing.
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To optimize the whole, we must sub-optimize the parts
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You do not find knowledge in a dictionary, only information.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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A rule should suit the purpose.
W. Edwards Deming
We should work on our process, not the outcome of our processes.
W. Edwards Deming
Stamping out fires is a lot of fun, but it is only putting things back the way they were.
W. Edwards Deming
You cannot inspect quality into the product it is already there.
W. Edwards Deming
Managing by results only makes things worse.
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A leader knows who is outside of the system and needs special help.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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Judging people does not help them.
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The job can't be finished only improved to please the customer.
W. Edwards Deming
Management by results - like driving a car by looking in rear view mirror.
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A leader's job is to help his people.
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
W. Edwards Deming
Absence of defects does not necessarily build business... Something more is required.
W. Edwards Deming
The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
W. Edwards Deming
