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Management does not know what a system is.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
System
Doe
More quotes by W. Edwards Deming
Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
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Transformation is not automatic. It must be learned it must be led.
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Scrap doesn't come for free, we pay someone to make it.
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Management of outcomes may not be any more than a skill. It does not require knowledge.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
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People are entitled to joy in work.
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When a system is stable, telling the worker about mistakes is only tampering.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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You do not find knowledge in a dictionary, only information.
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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
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Meeting specifications is not enough.
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Does experience help? NO! Not if we are doing the wrong things.
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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
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The emphasis should be on why we do a job.
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It's management's job to know.
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We should be guided by theory, not by numbers.
W. Edwards Deming
Quality is everyone's responsibility.
W. Edwards Deming
People learn in different ways: reading, listening, pictures, watching.
W. Edwards Deming
Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
W. Edwards Deming
A system can not understand itself.
W. Edwards Deming
