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Management does not know what a system is.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
System
Doe
More quotes by W. Edwards Deming
You do not find knowledge in a dictionary, only information.
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Learning is not compulsory it's voluntary... But to survive, we must learn.
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All anyone asks for is a chance to work with pride.
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It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
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The emphasis should be on why we do a job.
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It's not enough to do your best you must know what to do & then do your best.
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If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
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A leader knows who is outside of the system and needs special help.
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Nobody goes to work to do a bad job.
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...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.
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New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
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A rational prediction has an explanation based on theory.
W. Edwards Deming
We are being ruined by the best efforts of people who are doing the wrong thing.
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Survival is optional. No one has to change.
W. Edwards Deming
The most important things cannot be measured.
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The individual has been crushed by our style of management today.
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Let us ask our suppliers to come and help us to solve our problems.
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A leader must have knowledge. A leader must be able to teach.
W. Edwards Deming
Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
W. Edwards Deming