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The most important figures for management of any organization are unknown and unknowable.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Unknown
Management
Organization
Figures
Important
Unknowable
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The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
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Meeting specifications is not enough.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
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We have to bring back the individual. Management has smothered the individual.
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The customer invents nothing. New products and new services come from the producer.
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You have to manage a system. The system doesn't manage itself.
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