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The most important figures for management of any organization are unknown and unknowable.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Unknown
Management
Organization
Figures
Important
Unknowable
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Absence of defects does not necessarily build business... Something more is required.
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If you destroy the people of a company, you do not have much left.
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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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A rule should suit the purpose.
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The questions are more important than the answers.
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Management's job is to optimize the whole system.
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Quality begins with the intent, which is fixed by management.
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Manage the cause, not the result.
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The individual has been crushed by our style of management today.
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Anyone that enjoys his work is a pleasure to work with.
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People need to know what their jobs are.
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Management is prediction.
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Everyone is a customer for somebody, or a supplier to somebody.
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You can not define being exactly on time.
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It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
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There must be consistency in direction.
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Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
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Divide responsibility and nobody is responsible.
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