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The most important figures for management of any organization are unknown and unknowable.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
Organization
Figures
Important
Unknowable
Unknown
More quotes by W. Edwards Deming
What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
W. Edwards Deming
The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
W. Edwards Deming
The transformation will come from leadership.
W. Edwards Deming
Rational behavior requires theory. Reactive behavior requires only reflex action.
W. Edwards Deming
A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
W. Edwards Deming
People care more for themselves when they contribute to the system.
W. Edwards Deming
People work in the system. Management creates the system
W. Edwards Deming
The main difference between service and manufacturing is the service department doesn't know that they have a product.
W. Edwards Deming
He that would run his company on visible figures alone will in time have neither company nor figures.
W. Edwards Deming
Any manager can do well in an expanding market.
W. Edwards Deming
People learn in different ways: reading, listening, pictures, watching.
W. Edwards Deming
The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
W. Edwards Deming
Many people in management are being paid to produce waste.
W. Edwards Deming
Profit in business comes from repeat customers
W. Edwards Deming
Management does not know what a system is.
W. Edwards Deming
...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.
W. Edwards Deming
Management's job is to optimize the whole system.
W. Edwards Deming
Scrap doesn't come for free, we pay someone to make it.
W. Edwards Deming
We know what we told him, but we don't know what he heard.
W. Edwards Deming
We must satisfy our customers.
W. Edwards Deming
