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It's management's job to know.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
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Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
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More quotes by W. Edwards Deming
A rule should suit the purpose.
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You can not plan to make a discovery. You do not plan innovation.
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Stamping out fires is a lot of fun, but it is only putting things back the way they were.
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Management is prediction.
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...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.
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Lack of knowledge - that is the problem.
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Management by results is confusing special causes with common causes.
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He that would run his company on visible figures alone will in time have neither company nor figures.
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Managing by results only makes things worse.
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Competition should not be for a share of the market-but to expand the market.
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What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
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One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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Survival is optional. No one has to change.
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It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
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Management by results - like driving a car by looking in rear view mirror.
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Whenever there is fear, you will get wrong figures.
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A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
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It would be a mistake to export western management to a friendly country.
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Everyone is a customer for somebody, or a supplier to somebody.
W. Edwards Deming