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It's management's job to know.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
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Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
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More quotes by W. Edwards Deming
It does not happen all at once. There is no instant pudding.
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Management's job is to optimize the whole system.
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When people try to do what they can not do, they wish to give up.
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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
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You do not find knowledge in a dictionary, only information.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
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Managing by results only makes things worse.
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Learning is not compulsory it's voluntary... But to survive, we must learn.
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Without theory there is nothing to modify or learn.
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Defects are not free. Somebody makes them, and gets paid for making them.
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Management is prediction.
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No one can measure the loss of business that may arise from a defective item that goes out to a customer.
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Let us ask our suppliers to come and help us to solve our problems.
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Meeting specifications is not enough.
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The questions are more important than the answers.
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People learn in different ways: reading, listening, pictures, watching.
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Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
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Management does not know what a system is.
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Management by results is confusing special causes with common causes.
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