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Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
Rules
Learning
Everybody
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Two
Resists
Change
Inevitable
Life
Basic
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
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There is no knowledge without theory.
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Competition should not be for a share of the market-but to expand the market.
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When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, Figuring out how to think about the problem.
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When a worker has reached a stable state, further training will not help him.
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The greatest losses are unknown and unknowable.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
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There is very little evidence that we give a hoot about profit.
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What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
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It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough action is required.
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To manage one must lead. To lead, one must understand the work that he and his people are responsible for
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You can not achieve an aim unless you have a method.
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A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.
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The questions are more important than the answers.
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The process is not just the sum of its parts.
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The most valuable currency of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Experience by itself teaches nothing.
W. Edwards Deming
Quality comes not from inspection, but from improvement of the production process.
W. Edwards Deming
