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Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Rules
Learning
Everybody
Knowledge
Two
Resists
Change
Inevitable
Life
Basic
Management
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Knowledge needs to be a verb.
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The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
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Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.
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It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
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Without theory, there are no questions.
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A rule should suit the purpose.
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All anyone asks for is a chance to work with pride.
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I am not reporting things about people. I am reporting things about practices.
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If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
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We should be guided by theory, not by numbers.
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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
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Management does not know what a system is.
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The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
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When people try to do what they can not do, they wish to give up.
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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
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