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Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
Rules
Learning
Everybody
Knowledge
Two
Resists
Change
Inevitable
Life
Basic
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When we cooperate, everybody wins.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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The worker is not the problem. The problem is at the top! Management!
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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
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We should be guided by theory, not by numbers.
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We are here to learn, to make a difference and to have fun.
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Without theory, there are no questions.
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Quality starts in the boardroom.
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Change the rule and you will get a new number.
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Learning is not compulsory it's voluntary. Improvement is not compulsory it's voluntary. But to survive, we must learn.
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Put a good person in a bad system and the bad system wins, no contest.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Knowledge needs to be a verb.
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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
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It's not enough to do your best you must know what to do & then do your best.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
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