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Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
Rules
Learning
Everybody
Knowledge
Two
Resists
Change
Inevitable
Life
Basic
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Absence of defects does not necessarily build business... Something more is required.
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He that would run his company on visible figures alone will in time have neither company nor figures.
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Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
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Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
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It would be a mistake to export western management to a friendly country.
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The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.
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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
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Management by results - like driving a car by looking in rear view mirror.
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Manage the cause, not the result.
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The transformation will come from leadership.
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Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay
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When people try to do what they can not do, they wish to give up.
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All anyone asks for is a chance to work with pride.
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Just because you can measure everything doesn't mean that you should.
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Without questions, there is no learning.
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Nobody should try to use data unless he has collected data.
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You must not run your Organization as a functional hierarchy. You must understand it as a System.
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When a system is stable, telling the worker about mistakes is only tampering.
W. Edwards Deming