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Competition should not be for a share of the market-but to expand the market.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
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Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
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More quotes by W. Edwards Deming
There is no knowledge without theory.
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It would be a mistake to export western management to a friendly country.
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Nobody goes to work to do a bad job.
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Meeting specifications is not enough.
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You can not hear what you do not understand.
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Retroactive management emphasizes the bottom line.
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Management by results is confusing special causes with common causes.
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No one can measure the loss of business that may arise from a defective item that goes out to a customer.
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The customer invents nothing. New products and new services come from the producer.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.
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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
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If someone can make a contribution to the company he feels important.
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Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
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Don't expect smart people to listen to you without proof.
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What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
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One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
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It's not enough to do your best you must know what to do & then do your best.
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Nothing happens without personal transformation.
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Management's job is to know which systems are stable and which are not.
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