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Competition should not be for a share of the market-but to expand the market.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
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It only takes a little innovation.
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Defects are not free. Somebody makes them, and gets paid for making them.
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No one can measure the loss of business that may arise from a defective item that goes out to a customer.
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The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
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The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
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Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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Understanding variation is the key to success in quality and business.
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A leader's job is to help his people.
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Management is prediction.
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We are being ruined by the best efforts of people who are doing the wrong thing.
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Nobody should try to use data unless he has collected data.
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It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
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Survival is optional. No one has to change.
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Adopt a new philosophy of cooperation (win-win) in which everybody wins.
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To optimize the whole, we must sub-optimize the parts
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Lack of knowledge - that is the problem.
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The most important things cannot be measured.
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People need to know what their jobs are.
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