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Experience by itself teaches nothing.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Teaches
Teach
Experience
Nothing
More quotes by W. Edwards Deming
The most important things cannot be measured.
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Lack of knowledge - that is the problem.
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Everyone is a customer for somebody, or a supplier to somebody.
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He that would run his company on visible figures alone will in time have neither company nor figures.
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I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
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Divide responsibility and nobody is responsible.
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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
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Stamping out fires is a lot of fun, but it is only putting things back the way they were.
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The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas.
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We are here for an education.
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A leader's job is to help his people.
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You cannot inspect quality into the product it is already there.
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Nobody goes to work to do a bad job.
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No one can measure the loss of business that may arise from a defective item that goes out to a customer.
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To copy is to invite disaster.
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Survival is optional. No one has to change.
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Nothing happens without personal transformation.
W. Edwards Deming
Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
W. Edwards Deming
Quality begins with the intent, which is fixed by management.
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The greatest losses are unknown and unknowable.
W. Edwards Deming
