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Experience by itself teaches nothing.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Teaches
Teach
Experience
Nothing
More quotes by W. Edwards Deming
Scrap doesn't come for free, we pay someone to make it.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.
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The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
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Understanding variation is the key to success in quality and business.
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The problem is that most courses teach what is wrong.
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You must have a supplier relationship of constant improvement.
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Management of outcomes may not be any more than a skill. It does not require knowledge.
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You can not hear what you do not understand.
W. Edwards Deming
Eliminate numerical quotas, including Management by Objectives.
W. Edwards Deming
Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
W. Edwards Deming
A leader knows who is outside of the system and needs special help.
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The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
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Any manager can do well in an expanding market.
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The worker is not the problem. The problem is at the top! Management!
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There is no knowledge without theory.
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You can only elevate individual performance by elevating that of the entire system.
W. Edwards Deming
Mere allocation of huge sums of money for quality will not bring quality.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
W. Edwards Deming