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Quality begins with the intent, which is fixed by management.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Fixed
Begins
Management
Quality
Intent
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The process is not just the sum of its parts.
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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
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We have to bring back the individual. Management has smothered the individual.
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Everyone is a customer for somebody, or a supplier to somebody.
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People need to know what their jobs are.
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People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
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