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Quality begins with the intent, which is fixed by management.

W. Edwards Deming

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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Intent
Fixed
Begins
Management
Quality

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Everyone is a customer for somebody, or a supplier to somebody.
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Learning is not compulsory it's voluntary. Improvement is not compulsory it's voluntary. But to survive, we must learn.
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Quality comes not from inspection, but from improvement of the production process.
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Information is not knowledge. Let's not confuse the two.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.
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It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
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Don't expect smart people to listen to you without proof.
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He that would run his company on visible figures alone will in time have neither company nor figures.
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The transformation will come from leadership.
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Any two people have different ideas of what is important.
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People work in the system. Management creates the system
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
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The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
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People need to know what their jobs are.
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A bad system will beat a good person every time.
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The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
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