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Quality begins with the intent, which is fixed by management.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Quality
Intent
Fixed
Begins
Management
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
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We should be guided by theory, not by numbers.
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Zero defects is a super highway going down the tube.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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All anyone asks for is a chance to work with pride.
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Whenever there is fear, you will get wrong figures.
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A committee appointed by the President of a company will report what the President wishes to hear. Would they dare report otherwise?.
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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
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The most important measures are both unknown and unknowable.
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Management does not know what a system is.
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Eliminate numerical quotas, including Management by Objectives.
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It would be a mistake to export western management to a friendly country.
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When a worker has reached a stable state, further training will not help him.
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Put a good person in a bad system and the bad system wins, no contest.
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The most important things cannot be measured.
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We have to bring back the individual. Management has smothered the individual.
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Management by results is confusing special causes with common causes.
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It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
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People are entitled to joy in work.
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The most basic problem is that performance appraisals often don't accurately assess performance.
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