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Quality begins with the intent, which is fixed by management.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Intent
Fixed
Begins
Management
Quality
More quotes by W. Edwards Deming
Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
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To manage one must lead. To lead, one must understand the work that he and his people are responsible for
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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
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To optimize the whole, we must sub-optimize the parts
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Mere allocation of huge sums of money for quality will not bring quality.
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People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
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You do not find knowledge in a dictionary, only information.
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Anyone that enjoys his work is a pleasure to work with.
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
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What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
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Innovation comes from people who take joy in their work.
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Judging people does not help them.
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It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough action is required.
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A man who knows not his limitations is of no use to anyone.
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If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
W. Edwards Deming
A rational prediction has an explanation based on theory.
W. Edwards Deming
You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
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There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
W. Edwards Deming
The problem is that most courses teach what is wrong.
W. Edwards Deming
A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.
W. Edwards Deming
