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If you destroy the people of a company, you do not have much left.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Destroy
Management
Company
Left
Much
People
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The worker is not the problem. The problem is at the top! Management!
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New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
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Profit in business comes from repeat customers
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Scrap doesn't come for free, we pay someone to make it.
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Retroactive management emphasizes the bottom line.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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Hard work and best efforts will not by themselves dig us out of the pit.
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Knowledge is the key.
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If you can't describe what you are doing as a process, you don't know what you're doing.
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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
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