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If you destroy the people of a company, you do not have much left.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Left
Much
People
Destroy
Management
Company
More quotes by W. Edwards Deming
The customer is the most important part of the production line.
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Knowledge needs to be a verb.
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You cannot inspect quality into the product it is already there.
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The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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Put a good person in a bad system and the bad system wins, no contest.
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...the most important things we need to manage can't be measured.
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Divide responsibility and nobody is responsible.
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People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
W. Edwards Deming
Information is not knowledge. Let's not confuse the two.
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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
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Everyone is a customer for somebody, or a supplier to somebody.
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The process is not just the sum of its parts.
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Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
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Innovation comes from the producer - not from the customer.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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Confusing common causes with special causes will only make things worse.
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You do not install quality you begin to work at it.
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To optimize the whole, we must sub-optimize the parts
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Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay
W. Edwards Deming
