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If you destroy the people of a company, you do not have much left.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Destroy
Management
Company
Left
Much
People
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Without theory, there are no questions.
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We are being ruined by the best efforts of people who are doing the wrong thing.
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Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
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A rule should suit the purpose.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
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A rational prediction has an explanation based on theory.
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We are here for an education.
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It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
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3% of the problems have figures, 97% of the problems do not.
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He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
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Uncontrolled variation is the enemy of quality.
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People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
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The most valuable currency of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
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The problem is that most courses teach what is wrong.
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You should not ask questions without knowledge.
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Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
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Transformation is not automatic. It must be learned it must be led.
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Knowledge needs to be a verb.
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