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Management by results is confusing special causes with common causes.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Confusing
Management
Results
Special
Causes
Common
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When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, Figuring out how to think about the problem.
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The questions are more important than the answers.
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You cannot inspect quality into the product it is already there.
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It's not enough to do your best you must know what to do & then do your best.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough action is required.
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Lack of knowledge - that is the problem.
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It's management's job to know.
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Eliminate numerical quotas, including Management by Objectives.
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3% of the problems have figures, 97% of the problems do not.
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A system must be managed. It will not manage itself.
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