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Management by results is confusing special causes with common causes.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Results
Special
Causes
Common
Confusing
Management
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Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
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Just because you can measure everything doesn't mean that you should.
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We are here to learn, to make a difference and to have fun.
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The process is not just the sum of its parts.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
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The problem is that most courses teach what is wrong.
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A man who knows not his limitations is of no use to anyone.
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Adopt a new philosophy of cooperation (win-win) in which everybody wins.
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Experience by itself teaches nothing.
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We are being ruined by the best efforts of people who are doing the wrong thing.
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You can not achieve an aim unless you have a method.
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It's not enough to do your best you must know what to do & then do your best.
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What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.
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