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Management by results is confusing special causes with common causes.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Confusing
Management
Results
Special
Causes
Common
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Management by results - like driving a car by looking in rear view mirror.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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He that would run his company on visible figures alone will in time have neither company nor figures.
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Don't expect smart people to listen to you without proof.
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We must satisfy our customers.
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If you can't describe what you are doing as a process, you don't know what you're doing.
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It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
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Any manager can do well in an expanding market.
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A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.
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Management's job is to optimize the whole system.
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To optimize the whole, we must sub-optimize the parts
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To manage one must lead. To lead, one must understand the work that he and his people are responsible for
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