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Management by results is confusing special causes with common causes.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Special
Causes
Common
Confusing
Management
Results
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You must have a supplier relationship of constant improvement.
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
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A man who knows not his limitations is of no use to anyone.
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Quality begins with the intent, which is fixed by management.
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People learn in different ways: reading, listening, pictures, watching.
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A leader is a coach, not a judge.
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A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
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There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
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People work in the system. Management creates the system
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A system must be managed. It will not manage itself.
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There is very little evidence that we give a hoot about profit.
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The aim of education should be to preserve and nurture the yearning for learning that a child is born with.
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Manage the cause, not the result.
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It is not necessary to change. Survival is not mandatory.
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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
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Put a good person in a bad system and the bad system wins, no contest.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
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Understanding variation is the key to success in quality and business.
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All models are wrong some models are useful.
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Profit in business comes from repeat customers
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