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Management by results is confusing special causes with common causes.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Confusing
Management
Results
Special
Causes
Common
More quotes by W. Edwards Deming
Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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It does not happen all at once. There is no instant pudding.
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Zero defects is a super highway going down the tube.
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You must not run your Organization as a functional hierarchy. You must understand it as a System.
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We have to bring back the individual. Management has smothered the individual.
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Everyone is a customer for somebody, or a supplier to somebody.
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There is no knowledge without theory.
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
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You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
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Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.
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When a worker has reached a stable state, further training will not help him.
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Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
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To copy is to invite disaster.
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A leader is a coach, not a judge.
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Meeting specifications is not enough.
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People need to know how their job contributes.
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