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Management by results is confusing special causes with common causes.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Confusing
Management
Results
Special
Causes
Common
More quotes by W. Edwards Deming
Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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Don't expect smart people to listen to you without proof.
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To copy is to invite disaster.
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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We want best efforts guided by theory.
W. Edwards Deming
People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
W. Edwards Deming
Managing by results only makes things worse.
W. Edwards Deming
You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
W. Edwards Deming
Nobody should try to use data unless he has collected data.
W. Edwards Deming
Lack of knowledge - that is the problem.
W. Edwards Deming
We know what we told him, but we don't know what he heard.
W. Edwards Deming
In God we trust all others bring data.
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Eliminate numerical quotas, including Management by Objectives.
W. Edwards Deming
One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
W. Edwards Deming
If you destroy the people of a company, you do not have much left.
W. Edwards Deming
A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
W. Edwards Deming
The job can't be finished only improved to please the customer.
W. Edwards Deming
Without theory, there are no questions.
W. Edwards Deming
