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A leader must have knowledge. A leader must be able to teach.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
Leader
Teach
Knowledge
Able
Must
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Without theory there is nothing to modify or learn.
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Hold everybody accountable? Ridiculous!
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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
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Learning is not compulsory it's voluntary... But to survive, we must learn.
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Quality is pride of workmanship.
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You can not hear what you do not understand.
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Innovation comes from people who take joy in their work.
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Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.
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There must be consistency in direction.
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We are being ruined by the best efforts of people who are doing the wrong thing.
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We must understand variation.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
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The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas.
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If someone can make a contribution to the company he feels important.
W. Edwards Deming
Divide responsibility and nobody is responsible.
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Mere allocation of huge sums of money for quality will not bring quality.
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
W. Edwards Deming
