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A leader must have knowledge. A leader must be able to teach.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Must
Management
Leader
Teach
Knowledge
Able
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The questions are more important than the answers.
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The customer is the most important part of the production line.
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He that would run his company on visible figures alone will in time have neither company nor figures.
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Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
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One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
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I am not reporting things about people. I am reporting things about practices.
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Lack of knowledge - that is the problem.
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The emphasis should be on why we do a job.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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The problem is that most courses teach what is wrong.
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Management does not know what a system is.
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Profit in business comes from repeat customers
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The customer invents nothing. New products and new services come from the producer.
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The most valuable currency of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
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Eliminate numerical quotas, including Management by Objectives.
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Change the rule and you will get a new number.
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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
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It only takes a little innovation.
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3% of the problems have figures, 97% of the problems do not.
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Uncontrolled variation is the enemy of quality.
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